2017 World Clinic Audio | How to Deal With Difficult Parents/Administrators | Mike Stott 

Michael Stott a coach with over 40 years of experience, discussed strategies for dealing with difficult parents and administrators. He emphasized the importance of clear communication, understanding the school's culture, and building strong relationships with administrators. Stott shared personal anecdotes, such as handling a public apology after a coaching mishap and managing parental expectations around relay placements and captain selections. He also highlighted the role of handbooks in setting team expectations and the need for coaches to adapt to changing communication methods. Stott concluded by stressing the importance of listening to parents, maintaining transparency, and fostering a supportive team environment.